terms & conditions

Course Agreement

This Course Agreement (“Agreement”) is made by and between Girl Boss Academy (“Course Provider”), a limited liability company organised under the laws of the UK, and you, the participant in the Course (“Participant”).

This Agreement governs the use of all pages, screens, and services provided through the Course and the Course Provider’s website www.girlbosshq.co.uk (“Website”).

Article 1 – Definitions

A) Parties

  1. Course Provider / We / Us: Girl Boss Academy, including all employees and affiliates.

  2. You / User / Participant: The individual participating in the Course and using the Website.

  3. Parties: Course Provider and Participant collectively.

B) Course Details

Article 2 – Assent & Acceptance

By purchasing and participating in the Course, you agree to be bound by this Agreement.
If you do not agree, you must cease participation immediately.
After purchase, no refunds will be issued.
Accessing online course materials confirms that you accept full payment liability and no entitlement to refunds.

Article 3 – Age Restriction

You must be at least 18 years old to participate. You warrant that this is true.

Article 4 – License to Use Website & Course Materials

You receive a non-exclusive, limited, non-transferable, revocable license to use Course materials solely for participation purposes.
License terminates when the Course ends, you cease using it, or the Agreement terminates.

Article 5 – Course Terms

  • No structured start date; begin any time.

  • Certificate issued upon completion.

  • Materials and login details must not be shared.

  • Sharing may result in termination of access.

  • No guarantees or promises regarding results.

You acknowledge:
A) You are responsible for all decisions and actions.
B) You are responsible for your mental/physical health and business decisions.
C) Course Provider is not liable for outcomes.
D) Course is not therapy or medical care.

Article 6 – Intellectual Property

All Course materials, Website content, and related intellectual property belong to the Course Provider.
You may not reproduce or distribute content without written permission.

Article 7 – Content You Post

You grant the Course Provider a royalty-free, worldwide license to use any content you post (“User Contributions”).
You must comply with Acceptable Use rules and not infringe third-party intellectual property.

Article 8 – Your Obligations

You must register with accurate information and keep login details confidential.
Billing information must be accurate.
Fraudulent use or provision of false data may result in termination.

Article 9 – Payment & Fees

  • Total Course Fees are as stated in the invoice.

  • Payment plans may be offered with additional fees.

  • Full payment is required on invoice receipt unless instalments are agreed.

  • Late instalments incur:

    • ÂŁ5 late fee;

    • 10% interest on outstanding balance;

    • Additional costs.

  • Choosing not to complete the Course does not remove payment liability.

Article 10 – Acceptable Use

You may not use the Course or Website to:

  • Harass or violate rights of others

  • Infringe intellectual property

  • Upload viruses

  • Commit fraud

  • Engage in unlawful gambling/pyramid schemes

  • Publish obscene/defamatory/violent/hate-inciting content

  • Illegally gather personal information

Article 11 – No Liability

Information provided is not legal, financial, or medical advice.
Participation is at your own risk.

Article 12 – Reverse Engineering & Security

You agree not to reverse engineer code or violate website security.

Article 13 – Data Loss

Use of the Course is at your own risk; the Course Provider is not responsible for data loss.

Article 14 – Indemnification

You agree to defend and indemnify the Course Provider against claims arising from your participation, misuse, or breach of this Agreement.

Article 15 – Spam Policy

Illegal spam activities are strictly prohibited.

Article 16 – Modification & Variation

The Course Provider may modify this Agreement at any time. Changes take effect immediately upon posting.

Article 17 – Entire Agreement

This Agreement replaces all prior agreements or understandings.

Article 18 – Service Interruptions

Access may be interrupted for maintenance or emergencies.
Training dates may be rescheduled; this does not permit refunds.

Article 19 – Termination

The Course Provider may terminate access for breach of terms.
You may terminate at any time, but termination after accessing materials does not entitle you to a refund.

Article 20 – Course Cancellation & Rescheduling

Rescheduling Fees

Any changes to a confirmed course booking are subject to the following rescheduling fees:

  • More than 2 weeks’ notice: Free of charge
  • Less than 2 weeks’ notice: ÂŁ50 rescheduling fee
  • 48 hours’ notice or less: ÂŁ100 rescheduling fee
  • Cancellation on the day of the course or no-show: ÂŁ250 rescheduling fee

Payment & Availability

  • All applicable rescheduling fees must be paid before a new training date can be confirmed.

  • All new course dates are subject to availability.

Repeated No-Shows

If a student fails to attend a confirmed training session without prior notice on more than one occasion, their course booking will be cancelled and they will no longer be eligible to reschedule.

Medical Emergencies

Rescheduling fees will be waived in cases of genuine medical emergencies, provided that appropriate supporting evidence from a doctor or hospital is supplied.

Article 21 – No Warranties

Course and Website are provided “as is”.
No guarantees regarding performance, accuracy, or results.

Article 22 – Limitation on Liability

Girl Boss Academy is not liable for:

  • Indirect, incidental, special, punitive, or consequential damages

  • Personal injury or property damage

  • Unauthorized access to personal data

  • Errors or inaccuracies in content

Article 23 – General Provisions

A) All communications must be in English.
B) English law and courts of England & Wales govern this Agreement.
C) You may not assign rights under this Agreement.
D) Invalid sections do not affect the remaining terms.
E) Failure to enforce terms is not a waiver.
F) Section headings do not affect interpretation.
G) No partnership or joint venture is created.
H) The Course Provider is not liable for force majeure events.
I) Electronic communications are permitted.

Contact: 

[email protected]

Article 24 – On-Site Accommodation

1. Non-Refundable Payment

All accommodation fees are strictly non-refundable once paid.

2. 14-Day Cooling-Off Period (Online Bookings)

Refund allowed within 14 days of payment unless accommodation dates fall within that period.
After 14 days, no refunds.

3. Cancellations & Amendments

After the cooling-off period, full payment is retained with no refund.

4. Transfers / Credits

Management may, at their discretion, allow a transfer of payment to a future date, but this is not guaranteed.

QUALIFI Qualifications – Enrolment, Cancellation & Withdrawal Policy

By enrolling onto any QUALIFI regulated qualification with Girl Boss Academy, you acknowledge that you have read, understood, and agreed to the following terms and conditions.

1. Enrolment

Your place on a QUALIFI qualification is secured once your enrolment has been accepted and payment (or the first agreed instalment under a payment plan) has been received.
Following enrolment, Girl Boss Academy will immediately begin the onboarding process, which may include, but is not limited to:

  • Creation of your learner record.
  • Allocation of a dedicated tutor.
  • Registration and administration of your qualification.
  • Access to the online learner portal and digital learning resources.
  • Issuing of course documentation.
  • Learner support and academic guidance.
  • Registration with the awarding organisation (where applicable).
    These services incur immediate administrative, licensing and operational costs

2. Access to Digital Learning Materials

Once you have been granted access to your online learner portal, course materials, videos, manuals, downloadable resources, assessments, or any other digital learning content, you acknowledge that the supply of digital educational services has commenced.
By accessing any part of the digital learning platform, you expressly request that Girl Boss Academy begins providing the educational services immediately.
As a result, where permitted by applicable consumer legislation, your right to cancel may be affected once digital content has been accessed or the educational service has begun.
Refund requests will therefore be considered in accordance with these Terms and Conditions and the extent of the services already provided.

3. Voluntary Withdrawal

If you choose to voluntarily withdraw from your QUALIFI qualification at any stage after enrolment, this will be treated as a voluntary cancellation by the learner.
In these circumstances:

  • All monies paid are non-refundable.
  • Any outstanding balance under a payment plan remains payable in accordance with your original payment agreement.
  • Your learner account may be closed.
  • Access to the learner portal, tutor support, coursework submission, practical training and learner resources will be removed.
  • You will no longer be eligible to continue the qualification.
  • Any work submitted prior to withdrawal will not be assessed further unless otherwise agreed by Girl Boss Academy.

4. Course Transfers

QUALIFI qualifications are regulated programmes with individual registration, administration and quality assurance requirements.
For this reason:
Payments made towards a QUALIFI qualification cannot be transferred to:

  • Another QUALIFI qualification.
  • CPD training courses.
  • Fast Track programmes.
  • Academy Packs.
  • Online manuals.
  • Practical training courses.
  • Workshops, masterclasses or events.
  • Any other products or services offered by Girl Boss Academy.Each enrolment constitutes a separate contractual agreement.

5. Awarding Organisation Fees

Where registration has been processed with the awarding organisation, any associated registration or administration fees are non-refundable.These fees are incurred on behalf of the learner and cannot be reclaimed once processed.

6. Payment Plans

Where a learner has entered into a payment plan, this is a contractual agreement for the full course fee.
Voluntary withdrawal, non-attendance, non-engagement, failure to submit coursework, or a decision not to continue with the qualification does not cancel the payment agreement.
Any remaining balance will remain payable.
Failure to maintain agreed payments may result in:

  • Suspension of learner access.
  • Removal of tutor support.
  • Delay in practical training.
  • Delay in certification.
  • Referral to debt recovery where appropriate.

7. Re-Enrolment

Should a learner voluntarily withdraw and later wish to return, this will be treated as a new enrolment.
The learner may be required to:

  • Submit a new application.
  • Pay the current course fees.
  • Pay new awarding organisation registration fees.
  • Meet any revised qualification requirements in place at the time of re-enrolment.
    Previous payments will not be credited towards future enrolments.

8. Exceptional Circumstances

Girl Boss Academy understands that unforeseen personal circumstances can arise.
Requests for a temporary suspension or alternative arrangements may be considered at the sole discretion of the Academy.
Supporting evidence may be requested.
Any decision made under exceptional circumstances:

  • Does not constitute a refund.
  • Does not guarantee future concessions.
  • Does not create a precedent for future learners.

9. Learner Responsibility

By enrolling, learners accept responsibility for:

  • Attending practical training where required.
  • Engaging with the qualification.
  • Completing coursework within the permitted qualification timeframe.
  • Maintaining communication with their tutor.
  • Informing the Academy of any issues affecting their progress.
    Failure to engage with the qualification does not entitle the learner to a refund or transfer

10. Consumer Rights

Nothing within these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
Where legislation provides cancellation rights before digital content or educational services have commenced, these rights remain unaffected. However, once digital content has been accessed or educational services have begun, the provisions outlined above will apply to the fullest extent permitted by law.
Important Notice
By enrolling onto a QUALIFI qualification with Girl Boss Academy, you confirm that you:

  • Have read and understood these Terms and Conditions.
  • Understand that this is a regulated qualification requiring administrative processing and learner registration.
  • Accept that all payments made are non-refundable in the event of voluntary withdrawal.
  • Understand that payments cannot be transferred to another qualification, course or service.
  • Acknowledge that access to digital learning materials and commencement of educational services may affect your cancellation rights under applicable consumer legislation.
    This policy is designed to protect both learners and Girl Boss Academy by ensuring a clear understanding of the commitments associated with enrolment onto a regulated qualification.